Terms & Conditions

About Us

Rakki is the trading name of Rakki Pets and is owned by Patrick Goulden. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: rakkipets@gmail.com.  Our Trading Name and our Logo are registered trademarks.

 

 

Rakki Pets (www.rakki.shop) owns and operates this website.

 

This document governs your relationship with Rakki Pets (www.rakki.shop). Access to and use of this website and the products and services available through this website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time.

Please Note: Practical assistance is given to the best of our general knowledge without guarantee or warranty. It is the responsibility of the consumer to test the appropriateness of the products within their manufacturing conditions.
 

Making A Purchase

Making a purchase could not be easier. Just browse our catalogue to find the product/s you want to purchase, then select your product, or pack size from any drop-down list and select the quantity required, then click "Add to basket". When you've filled your basket click "Proceed to Check Out" and you will be taken through a process where we ask a few details that we need to be able to complete your order.

We hold the right to refund items if they are out of stock. Our back order set up, means bulk quantities are available for order any time, but the order is subject to stock availability and items may be dispatched seperately, at a later date or be back ordered.

Customs And Import Taxes:

Buyers are responsible for any customs and import taxes that may apply.

I cannot be responsible for delays due to customs.

 

 

Payment Options

Secure options:

• PayPal

• Wix Payments

 

Rakki keeps your payment information secure.

Rakki never receives your credit card information, this information is handled by the payment gateway PayPal  Credit/Debit card payments.

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Your information is safe and secure – these and this website is protected by the highest levels of data encryption.

 

Refund and Returns Policy

Returns And Refunds

If you are not entirely satisfied with your product, then we operate a 30-Day Money Back Guarantee.
On the rare occasion your product isn’t quite what you were expecting, then please email rakkishop@gmail.com including:

• Order Reference Number

• Name of the item you would like to return

• Reason for returning

As soon as we have received your returned item we will process your refund, and this can take up to 5 business days before the refund is complete.

For complaints regarding product defects or inferior quality, we offer Free returns for UK orders only.

If you still have questions, please don’t hesitate to get in touch with us at rakkishop@gmail.com

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Privacy Policy

We do not store credit card details nor do we share financial details with any 3rd parties.

Who we are

Our website address is: https://www.rakki.shop.

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What Personal Data We Collect And Why We Collect It

A. To fulfil your order, you must provide me with certain
information, such as your name, email address, postal address, payment
information, and the details of the product that you’re
ordering.

B. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

1. as needed to provide my services, such as when I use your
information to fulfil your order, to settle disputes, or to
provide customer support;
3. if necessary to comply with a legal obligation or court order
or in connection with a legal claim, such as retaining
information about your purchases if required by tax law; and
4. as necessary for the purpose of my legitimate interests, if
those legitimate interests are not overridden by your rights or
interests, such as 1) providing and improving my services. I use
your information to provide the services you requested and in
my legitimate interest to improve my services

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Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

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Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

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Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

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Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

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How We Protect Your Data

FolkSoap keeps your payment information secure.

FolkSoap never receives your credit card information, this information is handled by the payment gateway PayPal and Stripe Credit/Debit card payments .

Your information is safe and secure – these and this website is protected by the highest levels of data encryption.

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Who We Share Your Data With

Information about my customers is important to my
business. I share your personal information for very limited
reasons and in limited circumstances, as follows:

1.Service providers. I engage certain trusted third parties to
perform functions and provide services to my shop, such as
delivery companies. I will share your personal information
with these third parties, but only to the extent necessary to
perform these services.
2. Compliance with laws. I may collect, use, retain, and share
your information if I have a good faith belief that it is
reasonably necessary to: (a) respond to legal process or to
government requests; (b) enforce my agreements, terms and
policies; (c) prevent, investigate, and address fraud and
other illegal activity, security, or technical issues; or (d)
protect the rights, property, and safety of my customers, or
others.

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How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

D. Data Retention

I retain your personal information only for as long as
necessary to provide you with my services and as described
in my Privacy Policy. However, I may also be required to
retain this information to comply with my legal and
regulatory obligations, to resolve disputes, and to enforce
my agreements. I generally keep your data for the following
time period: Seven years.

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What Rights You Have Over Your Data

If you reside in certain territories, including the EU, you have
a number of rights in relation to your personal information.
While some of these rights apply generally, certain rights
apply only in certain limited cases. I describe these rights
below:

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1. Access. You may have the right to access and receive a copy
of the personal information I hold about you by contacting
me using the contact information below.

2. Change, restrict, delete. You may also have rights to
change, restrict my use of, or delete your personal
information. Absent exceptional circumstances (like where I
am required to store data for legal reasons) I will delete your
personal information upon request.

3. Object. You can object to (i) my processing of some of your
information based on my legitimate interests and (ii)
receiving marketing messages from me after providing your
express consent to receive them. In such cases, I will delete
your personal information unless I have compelling and
legitimate grounds to continue using that information or if it
is needed for legal reasons.

4. Complain. If you reside in the EU and wish to raise a concern
about my use of your information (and without prejudice to
any other rights you may have), you have the right to do so
with your local data protection authority.

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Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

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How To Contact Me

For purposes of EU data protection law, I, Patrick Goulden,
am the data controller of your personal information. If you
have any questions or concerns, you may contact me at:

Patrick Goulden, 18 Addingham Road, L18 2EW
Alternately, you may mail me at: rakkipets@gmail.com